The terms "We" / "Us" / "Our" individually and collectively refer to each entity being part of the definition of CHALO GAADI, and the terms "You" / "Your" / "Yourself" refer to the users. This Privacy Policy is a contract between You and the respective CHALO GAADI entity whose platform You use or access or You otherwise deal with. This Privacy Policy shall be read together with the respective Terms of Use or other terms and conditions of the respective CHALO GAADI entity and its respective application, website (hereinafter referred to as "Website") or nature of business of the Website.
This Website is a digital platform where the customers can avail the services of CHALO GAADI by way of accessing the platform through user login and book transport of goods and passengers from one place to another and accept any trips requested. The Services would be made available to such persons who have subscribed to the Website after obtaining due registration/accepting necessary terms and conditions, in accordance with the procedure as determined by us, from time to time.
We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and the nature of our business. While we try our best to provide security that is commensurate with industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is transmitted to us by you.
This Privacy Policy may be amended/updated from time to time. Upon amending/updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of the Website or provision of data or information thereafter will imply Your unconditional acceptance of such updates to this Privacy Policy.
The "Information" (which shall also include data) provided by You to CHALO GAADI or collected from You by CHALO GAADI may consist of "Personal Information" and "Non-Personal Information".
Personal Information is Information collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:
In addition, exclusively for drivers, the following details are collected:
CHALO GAADI may also collect information other than Personal Information when You visit and use the Website/Application. Such Non-Personal Information may include:
CHALO GAADI may use third-party service providers to serve ads on CHALO GAADI's behalf across the internet and sometimes on the Website/Application. They may collect Non-Personal Information about Your visits to the Website/Application, and Your interaction with products and services.
Personal Information and Non-Personal Information may be treated differently as per this Privacy Policy.
We may, in the future, include other optional requests for information from the user, including through surveys, to help us customize the website to deliver personalized information and for other purposes as mentioned herein. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.
We do not knowingly collect Personal Information from children.
You hereby represent to CHALO GAADI that:
CHALO GAADI and its officers, directors, contractors, or agents are not responsible for the authenticity of the Information you provide. You shall indemnify CHALO GAADI in case of a breach of this Privacy Policy.
Your Information will primarily be stored in electronic form, but certain data may also be stored in physical form. We may store and process your data in countries other than the Republic of India, in compliance with applicable laws. Third parties storing or processing your data may have their own security standards, and we will require them to adopt reasonable security measures.
CHALO GAADI collects, uses, stores, and processes your information for permissible purposes, including:
We may disclose or transfer User Personal Information to third parties in the following cases:
We may employ third-party service providers to facilitate our service, including:
You agree that you are providing your information voluntarily. You may choose not to provide or allow the collection of your personal information by withdrawing consent through an email to the grievance officer. In such cases, CHALO GAADI may not provide certain services to you.
The Website uses cookies, and while visiting or using the Website you accept our use of cookies. We may place text files in the browser files of your computer system. A cookie itself does not contain personal information and it will only enable us to relate your use of the Website and your behaviour on the Website to information that you have specifically and knowingly provided. The only personal information that a cookie can contain is the information you supply to the cookie. A cookie cannot read data off your hard disk or read cookie files created by other websites.
We may place both permanent and temporary cookies. A permanent cookie will remain on your web browser until its expiry date, unless deleted prior to such expiry date. However, most cookies are temporary, meaning that they automatically get deleted from your computer system at the end of the session. You can refuse cookies by turning them off in your browser or alternatively you can also set your browser to warn you before accepting any cookies. Therefore, you are always free to decline our cookies if your browser permits; however, we use certain cookies to authenticate users on each page after the user logs on to the Website or accesses any Services.
If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading this Privacy Policy, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by us. All visitors, however, are encouraged to use the clear cookies functionality of their browsers to ensure such clearing/deletion, as we cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website.
Note that you are not a casual visitor if you have willingly submitted any personal data or information to us through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as users for the purposes of this Privacy Policy, and in which case, this Privacy Policy applies in its entirety to such persons.
The data that cookies collect will be used to process and/or analyse information by third parties to help improve or facilitate our services, to provide service on our behalf, to Website-related services, including but not limited to; maintenance services; fraud detection services; database management; web analytics; monitoring; and evaluation services. If you have any questions about our cookie usage, please contact us at the contact details/information mentioned below.
CHALO GAADI adopts reasonable security practices and procedures to include technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
CHALO GAADI takes adequate steps to ensure that third parties to whom the Users’ Sensitive Personal Data or Information may be transferred adopt reasonable level of security practices and procedures to ensure security of Personal Information.
You hereby acknowledge that the CHALO GAADI is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
All the information provided to the CHALO GAADI by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the CHALO GAADI in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, the CHALO GAADI may keep a copy of the information which User originally provided to the CHALO GAADI in its archives for User documented herein.
In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by emailing the CHALOGAADI at CHALO GAADI@gmail.com and communicate the change(s) for updating the CHALO GAADI's records. In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the CHALO GAADI reserves the right to discontinue the services for which the said information was sought.
If you find any discrepancies or have any grievances in relation to the collection, storage, use, disclosure and transfer of your Personal Information under this Privacy Policy or any terms of CHALO GAADI's Terms of Use, Term of Sale and other terms and conditions or policies of any CHALO GAADI related entity, please contact the following:
For CHALO GAADI PRIVATE LIMITED:
The grievance officer under Information Technology Act, 2000 shall respond over E-mail: CHALO GAADI@gmail.com.
The details of the grievance officer may be changed by us from time to time by updating this Privacy Policy.
All user data collected by our services is exclusively stored within a data center located in Hyderabad, India, ensuring that it remains within the country's borders. This practice is implemented to safeguard the data and prevent it from being transmitted outside of India. We take the protection of data seriously, prioritizing measures to uphold India's sovereignty, integration, defense, state security, and public order, as mandated by Section 69A of the Information Technology Act, 2000.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the effective date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.